Privacy policy

At Bluwite, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Email address
Mobile number
Billing address
Shipping address
PIN code
Order details
Payment-related information
Communication history
Information you provide when contacting customer support

We may also automatically collect certain technical information, such as:

IP address
Browser type
Device information
Website usage information
Pages visited
Date and time of website access

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Deliver products.
Process payments.
Provide customer support.
Communicate about your orders.
Handle returns and refunds.
Improve our products and services.
Improve website functionality.
Prevent fraud and unauthorized activity.
Comply with legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment service providers.

Bluwite generally does not directly store complete debit or credit card information.

Payment information is handled by the relevant payment service provider according to its privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Courier and logistics partners
Website hosting providers
Technology service providers
Customer support services

We only share information reasonably necessary for these services.

We may also disclose information where required by law, legal process, government authorities, or to protect our legal rights.

5. Cookies

Our website may use cookies and similar technologies to:

Remember user preferences.
Improve website functionality.
Understand website traffic.
Improve user experience.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, security, dispute resolution, and regulatory purposes.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where applicable.
Raise concerns about the handling of your information.

To make a privacy-related request, contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent where required by applicable law.