At Bluwite, we want you to have a positive shopping experience.
If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund, subject to the conditions below.
1. Return Window
Return requests must generally be submitted within 2 days of delivery.
Products must meet the eligibility requirements mentioned below.
2. Eligible Returns
You may request a return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- You received a product with missing parts or accessories.
- The product received is materially different from the product ordered.
3. Return Conditions
To be eligible for a return:
- The return request must be submitted within the applicable return period.
- The product must be unused unless the issue is a manufacturing defect.
- The product should be returned in its original packaging where possible.
- Original accessories, tags, manuals, and other included items should be returned.
- The product should not have been intentionally damaged or misused.
Certain products may be non-returnable due to hygiene, safety, customization, or other reasons. Product-specific return restrictions will be mentioned on the relevant product page where applicable.
4. How to Request a Return
To request a return, contact us at:
Email: bluwiteindia@gmail.com
Phone / WhatsApp: +91 8360770135
Please provide:
- Order ID
- Customer name
- Registered mobile number
- Product name
- Reason for return
- Clear photographs of the product, if applicable
- Unboxing video, if available
For damaged or incorrect products, photographs and/or an unboxing video may help us process the request faster.
5. Return Approval
Once we receive your request, our team may review the details and request additional information or photographs.
If approved, we will provide instructions regarding the return process.
Products returned without prior approval may not be accepted.
6. Replacement
Where applicable, we may offer a replacement for eligible damaged, defective, or incorrect products.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund, as applicable.
7. Refunds
If a refund is approved, the refund will generally be processed after the returned product is received and inspected, where a return is required.
For prepaid orders, refunds will generally be made to the original payment method or through the applicable payment processing system.
For Cash on Delivery orders, we may request valid bank account or other payment details necessary to process the refund.
8. Refund Processing Time
After approval, refunds are generally processed within 5–10 business days.
The actual time taken for the amount to appear in your account may vary depending on your bank or payment service provider.
9. Non-Returnable Situations
Returns may not be accepted for:
- Products damaged due to customer misuse.
- Products damaged after delivery due to improper handling.
- Products that have been used, altered, or modified.
- Products returned without required accessories.
- Products returned after the applicable return period.
- Products purchased under a final-sale or non-returnable category.
- Products where the issue is caused by normal wear and tear.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests may not be accepted once an order has been dispatched or shipped.
11. Contact Us
For returns, refunds, or replacements:
Bluwite
Email: bluwiteindia@gmail.com
Phone / WhatsApp: +91 8360770135